Hyatt Place Fort Lauderdale Cruise Port & Convention Center

If I could give negative stars I would. We booked this hotel for 2 nights because of it's proximity to the airport and the free shuttle service. I had a problem at check in when their computer was down. When we arrived both elevators worked. We had a good sized room except for the dark cave like feel of the shower/toilet bathroom closet. Our 1st night was okay. The next morning I noticed the hot water in the shower didn't kick in until the end of my shower. We went on a walk around the Dania Point shopping complex and when we returned we noticed wet floor signs in the lobby blocking the hallway to the pool area and water running like a faucet. Also, 1 of the elevators were down. At no point did hotel staff make a statement. A few hours later the water main break letter was slipped under our door telling us we will have no water for 16 hours starting at 5pm. The letter was delivered at 5pm and we were now stuck with no running water in the hotel. We couldn't use the toilet, take a bath, or wash our hands. The letter did not provide a solution only they were sorry. When we went to the front desk they stated the hot water main broke and they were told by the county to turn off the water for repairs. They only offered showers at their sister property across the street and a bottle water. Needless to say that was unsatisfactory and staying in a hotel with no water is a health and sanitation issue. I watched them continue to check in guest during this time. The staff did not attempt to assist us with booking us into a sister property. They said we had to book our own reservation and they had to talk to the GM at the other property if they would match the nightly rate and get us a Lyft for transport to the other Hyatt because we wanted to leave. As more and more guest came down complaining the staff offered to refund us for our 1st night. We booked our own hotel and they would not shuttle us to their sister hotel, so we had to speak to the manager and complain in front of guest to get shuttled. The way this management staff and guest services handled this crisis was atrocious. They only cared about the money and not the health or well being of their guest. How can you expect people to live w/o use of water. This shows how the Hyatt brand feels about their guests and what is important to them. Stay away.

Beware, housekeeping doesn’t change the sheets from previous guest. I had 2 beds and both bedsheets were soiled/ slept in or used. Disgusting. The lobby person didn’t really believe me until she saw for herself and agreed the sheets were not clean or fresh. I’m forced to stay here for work but if you have the option, go elsewhere. They offered only new sheets, not even pillowcases to change because obviously they aren’t clean either. I changed one bed myself and threw the rest on the floor. No compensation and no other options just sheets to change on my own. Only 1 elevator working too. So annoying. Don’t spend your money here.